At Gideon Compute, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we’re here to help with a smooth return and refund process.
Eligibility for Returns
You may request a return if:
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The item received is damaged, defective, or not as described
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The request is made within 7 days of delivery
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The product is unused, in its original packaging, and includes all accessories, manuals, and tags
Return Process
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Contact us via email or phone with your order number and reason for return.
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Our team will guide you through the return process and schedule a pickup if applicable.
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Returned items will be inspected before any refund is issued.
Refund Method
As we accept Cash on Delivery (COD) only, approved refunds will be issued in cash or through a mutually agreed method during the return process.
Please allow up to 7–10 business days for processing once the return is received and inspected.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene reasons, custom configurations, or special clearance pricing. These will be clearly marked at the time of purchase.
Damaged or Incorrect Items
If you receive an item that is damaged or different from what you ordered, please contact us immediately so we can resolve the issue promptly.
Contact Us
For return requests or questions, reach out to our support team at [email protected].